Support
Contact us
- Email support@yorkerai.com for anything, including your personal data. We aim to reply within two working days.
- To help us help you quickly, include the email address on your account, your iPhone model and, if it's about a particular session, its date and time.
Getting started
What do I need?
An iPhone 12 or later running iOS 18 or later, a tripod and two sets of stumps.
How do I set up?
Put your iPhone on a tripod behind the bowler's end, line up both sets of stumps with the on-screen guides and tap Start. Setup takes about 30 seconds. For the best results, keep both sets of stumps fully in view, avoid shooting straight into the sun and make sure the tripod can't be knocked.
Where should the phone go?
Behind the bowler's end, high enough to see over the bowler and well out of the line of the ball. Cricket balls are hard, so never place the phone where a ball could hit it.
Measurements and the AI umpire
A delivery has no speed, or is marked as low confidence
YORKER AI flags a delivery instead of guessing when it can't measure it reliably, usually because the ball was hidden, the light was poor or the stumps moved out of the guides. Check your setup and calibration before the next session.
How accurate are the measurements?
They are estimates from a single camera and are designed for training. Accuracy depends on camera position, lighting and calibration. See our terms.
What does the AI umpire send?
Only when you ask for a review: a few still frames from around the batting crease are sent to the AI service that performs the review, and we don't keep them. If you never request a review, nothing is sent. Our Privacy Policy lists our service providers.
Subscriptions and billing
How do I cancel my subscription or free trial?
On your iPhone, open Settings, tap your name, then Subscriptions, and choose YORKER AI. Cancel at least 24 hours before your trial or billing period ends to avoid being charged for the next one. You keep access until the end of the period you've paid for.
Will deleting the app or my account cancel my subscription?
No. Subscriptions are managed by Apple, so you need to cancel through your iPhone's settings as above.
How do I get a refund?
Apple handles App Store payments and refunds. Request one at reportaproblem.apple.com. If the problem is with the app itself, email us too and we'll help.
I've changed phone. How do I get my subscription back?
Sign in with the same Apple ID and the same YORKER AI account. Your sessions are stored in your account, so they'll be there on your new phone.
Your account and data
How do I delete my account?
In the app, go to Profile › Delete account. See Delete your account for what this removes and how to do it without the app.
How do I get a copy of my data?
Email support@yorkerai.com from the address on your account. We'll reply within one month.
I'm in someone else's recording and want it removed
Ask the person who recorded it to delete it, or email support@yorkerai.com with the date and place of the session and we'll help.
Reporting a problem or a safety concern
If you see something in YORKER AI that breaks our community rules, or you're worried about someone's safety, email support@yorkerai.com with "Report" in the subject line. Tell us who or what is involved and when it happened. We review every report and treat anything involving a risk to a child as urgent. If someone is in immediate danger, call 999.